Zaha Home Shipping Policy
.
Last Updated: [Aug.14.2024]
.
At Zaha Home, we are committed to delivering your products with care and on time. Please review our shipping policy to understand the procedures and options available for your orders.
1. Shipping Locations
- Domestic Shipping: We ship across all governorates in Egypt.
- International Shipping: Zaha Home offers international shipping to select countries. If your country is not listed at checkout, please contact our customer service at hi@zahahome.com for further assistance.
2. Processing Time
- Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. For personalized items, processing may take 6-9 business days, depending on the complexity of the order.
- Order Dispatch: Once processed, orders are dispatched and shipped to the provided address.
3. Shipping Methods & Delivery Times
- Standard Shipping (Domestic): Delivery within 2-3 business days after dispatch.
- Express Shipping (Domestic): Delivery within 24 hours after dispatch.
- International Shipping: Delivery times vary by destination and selected shipping method. Estimated delivery times will be provided at checkout or you can ask customer service at hi@zahahome.com
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier issues.
4. Shipping Costs
- Shipping costs are calculated based on the weight of the order, shipping method, and destination. The total shipping cost will be displayed at checkout before you complete your purchase.
- For orders above a certain value, we may offer free shipping promotions. Please check our website or subscribe to our newsletter for updates.
5. Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website.
6. Customs, Duties, and Taxes
- International Orders: Please note that international shipments may be subject to customs duties, taxes, and import fees, which are not included in our prices or shipping fees. These charges are the responsibility of the customer and must be paid upon receipt of the order.
7. Shipping Address
- Please ensure that the shipping address provided at checkout is accurate and complete. Zaha Home is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
8. Damaged or Lost Packages
- Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue, either by replacing the item or offering a refund.
- Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will initiate an investigation with the courier and do our best to locate your order.
9. Returns and Exchanges
- For information on returning or exchanging items, please refer to our Returns Policy.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at hi@zahahome.com
