Return and Refund Policy

 

Last updated: [Aug.12. 2024]

At ZAHA HOME, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure your peace of mind.

 

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The return must be initiated within [30] days of the delivery date.
  • Proof of purchase, such as a receipt or order number, is required for the return.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized items made specifically for your order.
  • Perishable goods such as food, flowers, or plants.
  • Items on sale or clearance.
  • Gift cards.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [hi@zahahome.com] or call us at [+2 011 40 8888 07] to start the return process. Please include your order number and a brief explanation of why you wish to return the item.
  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on where to send your return.
  3. Shipping Your Return: Pack the item securely and include the RMA number inside the package. Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer, Unless the product is damaged or defective. 



4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [hazem@zahahome.com].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [hazem@zahahome.com] with details of the defect or damage, and we will provide further instructions.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


9. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us at:

Zaha Home
Email: [hazem@zahahome.com]
Phone: [+2 011 40 8888 07]